Refund Policy
Last updated: December 2025
Overview
At Amber Cars Northampton, we strive to provide excellent service. If you are not satisfied with your journey or there has been an error, we are committed to resolving the issue fairly and promptly.
When Refunds May Apply
You may be eligible for a full or partial refund in the following circumstances:
- The driver failed to arrive for a pre-booked journey
- You were significantly overcharged for your journey
- The service provided was significantly below standard
- You were charged twice for the same journey
- Technical errors resulted in incorrect charges
How to Request a Refund
To request a refund, please contact us within 48 hours of your journey:
Phone: 01604 232666
Please provide the following information:
- Your name and contact details
- Date and time of the journey
- Pickup and drop-off locations
- Reason for the refund request
- Any relevant booking reference numbers
Refund Processing
- We aim to respond to all refund requests within 5 working days
- Approved refunds will be processed within 7-10 working days
- Card payment refunds will be credited to the original payment method
- Cash payment refunds may be provided via bank transfer or voucher
Cancellation Refunds
| Cancellation Time | Refund Amount |
|---|---|
| More than 24 hours before | Full refund |
| 4-24 hours before | 75% refund |
| 1-4 hours before | 50% refund |
| Less than 1 hour before | No refund |
Airport Transfer Cancellations
For pre-paid airport transfers, the following policy applies:
- Cancellations more than 48 hours before: Full refund
- Cancellations 24-48 hours before: 75% refund
- Cancellations less than 24 hours before: 50% refund
- No-show: No refund
Non-Refundable Situations
Refunds will not typically be provided in the following situations:
- Delays due to traffic, weather, or road conditions
- Journey completed as booked
- Customer provided incorrect pickup location or time
- Customer was not present at pickup location
- Refund requested more than 14 days after journey
Disputes
If you are not satisfied with the outcome of your refund request, you may escalate your complaint to our management team. We are committed to resolving all disputes fairly and in accordance with consumer protection regulations.
Contact Us
For any questions about our refund policy, please don't hesitate to contact us:
Amber Cars Northampton
Phone: 01604 232666
Email: info@ambercarsnorthampton.com
Address: Moulton Park Office Village, 8 Scirocco Cl, Northampton NN3 6AP